Tea shop's in-store pickup policy
With the current situation and to minimize contact between customers and members of our team, placing your order on our online store and then pick up your products already paid outside our shop can accelerate the process of your tea purchase.
PLACING YOUR ORDER AND WAITING FOR PICKUP
Here is the way to proceed:
1. Choose your products by adding the desired quantities to your basket. Confirm your order and checkout to fill in the payment information and choose " Local pickup " as the shipping option.
2. When your purchase is completed, you will receive an automatic e-mail to confirm your order and telling you that we are working on it.
Preparing your products can be done as fast as the same day you ordered when it's placed in the morning, but it take up to 48-72h if it's done during the weekend or if we have a large number of orders and shipments to process. It is important to understand that we are currently working with fewer staff members and that, although some additional delays may occur, we do our best to process your orders as quickly as possible.
3. When your order is ready, a new automated message will be sent to you by email saying that your order is sent (or ready for pickup). Normally, we try to call the person to confirm the pickup time but this email already tells you that you can pass during the periods provided for this purpose.
4.This is when you can schedule your pickup time at our shop during those following time periods :
Monday to Friday between 10 a.m. and 6 p.m. /
Saturday between 10 a.m. and 5 p.m.
RETRIEVING YOUR ORDER
When you received our confirmation that your order is ready to be picked up, please come to the tea house (165 Eddy Street) during the business hours mentioned above.
You can then just enter in the shop and give us your name or order number so that we either hand you your bag or, if you prefer, give us a call (819-205-1830) when you are just outside the store so that we deliver your order to you at the doorstep or on the sidewalk.
Thank you for using our online store, I hope you enjoyed your experience and that it made your purchases easier!